Welcome to Consumers' Guidance Society, a non-profit, non-political, civil society organisation in the service of consumers for the last 15 years, is now opening a grievance cell for redressal of grievances of cellular phone users all over India. They could contact us through this mobile whatever the problems they face while utilising their services of service providers. We take up the problems to the notice of service providers and see to it they are solved at an early date.
Many a time, mobile service providers take the consumers for a ride offering value-added services without their consent. The consumers are not even aware what happened to their money. Some service providers deduct the amount from the pre-paid services without even informing them.
For instance, Tata Docomo once sent through SMS some value-added service and if the consumer did not want the service they could send an SMS by stating unsubscribe. Many customers are not even aware that they have received such an SMS. The company deducted Rs. 10 from the pre-paid amount and the consumer is clueless as to what happened to his/her money.
If you have any such grievances kindly inform us quoting the name of service provider and your mobile number. We take up the issues with the service providers and get it redressed.
If necessary, the issue would be taken up with the Telecom Regulatory Authority of India (TRAI) and get the service provider pulled up.
We once again welcome you to Consumers' Guidance Society.
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